Houston, we had a problem...

It's not only rockets we launch in the Rocket City!

Can you feel the energy? The excitement, hope, uncertainty, anticipation, mixed with a fair amount of apprehension? The "WHAT IF" wrestling in the back of my mind...

We aren't launching manned rockets into space, but this euphoric energy races through our veins every time we launch a new product. It casts its uncertain shadow over our entire business — especially the first few hours after sending the initial launch email! 

~1981

The crowds await in anticipation for the first Space Shuttle landing.

The picture above is symbolic of the way we feel every time a new product launches. It's a cool shot if all the people driving into the. middle of the desert to watch our first space shuttle actually fly in and land. A lot of work goes into creating a new product. We have market research, product prototyping, testing (that is Coleen's favorite part), 

costing, pricing, manufacturing, and finally marketing. Each of these phases takes a lot of thought, time, and hard work. However, the success of the product can usually be determined within 1-2 hours of launching. We will know pretty quickly if the product will soar, be mediocre, or just flop.

Our #1 best product launch, ever.

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THE CUSTOM LEATHER PATCH HAT

An instant bestseller. In fact, Holtz Leather began a new trend in the hat apparel market with the launch of this product. It was a success largely because we brought the product to market first. This was created as a request from a customer and resulted in hundreds of thousands of hat sales and millions of impressions in digital ads.

This is a classic throwback to our first image which exploded our leather hats onto the scene. If I recall correctly, this image had over 100 million impressions. Ben - pictured above - was an early employee of ours and he mentioned that he was often stopped in different cities asking if he was the hat guy!

When launches, well, don't go according to plan...

Recently, we launched our new Tennessee Whiskey Barrel Phone Case.

Instantly after launch, we knew it might become one of our top product launches! However, something began to go wrong in post production...

This is one of the worst case scenarios... selling an enormous amount of product and then finding you have a production problem that wasn't caught in the product testing phase (in other words, Coleen missed something... just kidding!) Our wood from the whiskey barrels was starting to curl from moisture problems! 

Thanks to our Millworks team for working tirelessly to find a solution.

We ensured each and every customer was sent a quality product!

"Houston, we have a problem..."

COMING UP

1. How we FIXED it!

2. The anatomy of a problem.

3. And how to solve one! 

4. Whiskey barrels explained. Did you know there's an "Angel's Share?"

The stunning case that created so much hype.

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