Our Retail Shop Assistant is responsible for providing excellent customer service in our Holtz Leather retail shop. It is their role to make customers feel welcome, identify customer needs, present and answer questions about our products and tell our brand story.
Responsible for:
- Greeting customers and providing excellent customer service
- Customers should be greeted immediately upon entering our shop
- The Retail Assistant is responsible for putting a friendly face to our business. They are to start a conversation with customers to learn about them and what they are looking for. The job is more than just being available to answer questions and ring people up. Our Retail Assistants build relationships with customers, share our company values and offer a personal shopping experience.
- The Retail Assistant should go above and beyond for our customers, learn returning customer’s names, and give each customer personal attention. If the shop is busy, it is important to greet each entering customer even though you may be helping another guest. Pause to acknowledge the new customer briefly and then return to helping the current customer.
- The Retail Assistant is responsible for knowing product information as well as the businesses history and values
- The Retail Assistant should inform customers of discounts, promotions or events
- Growing shop sales
- The Retail Assistant is not directly evaluated or compensated on the basis on sales volume, but it should be every Retail staff members goal to increase sales volume
- The Retail Assistant should cross-sell complementary products to ones they are interested in.
- The Retail Assistant should offer discounts to incentivise purchases (10% is always allowed if no other promotion is running)
- Everything in the shop is for sale for a price, display pieces, decorations, and furnishings. The Retail Assistant should talk with the Retail Manager if they are unsure about something's price.
- Ringing customer up
- The Retail Assistant is responsible for ringing customer up, accepting payment and packaging their items
- If an item is out of stock in the store, the Retail Assistant should take an order and enter it into Ship Station
- The Retail Assistant is responsible for calling customers when their orders are ready for pickup and marketing the orders “shipped” in Ship Station when they are picked up
- Debossing
- The Retail Assistant will be responsible for debossing correct personalization on customer items
- Displays, cleaning and promotional materials
- Trash should be taken out regularly. It should never be allowed to stack up, overflow and bags should not be left in the back of the store.
- The back area in the shop should stay organized and clean. Everything should have an intentional place. They should pay special attention to the customers line of sight into the back area, making sure that cleaning supplies, boxes and other items are not piled up.
- Display items should be reset after every customer leaves. All display pieces should be presented nicely with all accessories (pencils, journals inserts, money clips, etc).
- The Retail Assistant is not allowed to move display pieces or furnishing without approval from the Retail Manager
- Providing customer feedback to the Retail Manager
- Stay up-to-date with new products/services offered by Holtz Leather and Holtz owned brands
Essential Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, hear and talk. This position primarily requires standing, walking, bending, crouching, stooping, cleaning and organizing throughout the day. The employee must frequently lift and/or move up to 25 pounds and occasionally move and/or lift up to 65 pounds.
Technology/Equipment Used:
This job requires the use of a computer, Ship Station for order management, Square Point of Sale, and SKU Vault for Inventor Management. The use of a debosser is also required.
Expected Hours of Work:
This position may be part-time or full-time depending on the individuals employment terms. Store hours are Tuesday through Saturday from 10:00am until 5:00pm, individual shifts. A 30 minute lunch break is allowed when staggerd with other staff members.
