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Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also not be personalized. If the product has been personalized we can not allow a return.

Several types of goods are exempt from being returned. We also do not accept products that have been personalized.

We ask that our customers carefully review the details of their orders before purchase and we wait 24hrs before pulling orders for production to allow for changes to an order. However, once an order is in production we can not guarantee changes and/or refunds for that order. 

Please contact us for returns.

Product Lead Times

Lead times may vary from product to product, but as a general rule most products will take 5 to 10 business days from order completion to shipment. Due to high order volumes, custom patch hats currently take 4-6 weeks.

Our Coupon Codes

In general, our coupon codes cannot be combined with other coupons/discounts. Coupon codes exclude the following items, unless otherwise specified:
  • The Audrey Cosmetics Bags 
  • The Sage Fanny Pack 
  • The Rattan Bag
  • All Smithey Pans 
  • Kantha Blanket Products
  • All Hats
  • Corporate Branded Items
  • Placemats
  • Towel Hangers
  • Bulk Discounted Products
  • Custom Glove Wallet
  • Ashley Totes
  • Derby Crossbody Bags
  • Dopp Bags
  • Emerson Bags
  • Josephine Bags
  • Maria Totes
  • Market Totes
  • No 1860 Express Messenger Bags
  • Vintage Overnighter Bags
  • Products listed with embroidery options (robes, canvas bags etc)
  • All Rugs
  • In our retail stores non-Holtz products are excluded from coupon codes 

Privacy & Security Policy

At Holtz Leather Co. we value protecting your personal information. Our website is hosted behind a secure firewall to protect against outside attempt to access information. We also use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. After your payment is processed, we do not transfer or store your credit card information.

We use the information collected on our website, to operate and improve our e-commerce and retail business, to fulfill your orders, and inform you of products, promotions, and news that may interest you.

We use cookies on our website to serve you advertisements for other products based on your interests. We may also track your response to our ads, to measure the effectiveness of our advertising efforts.

It is important for you to know that we do not share or sell any information we collect. We also do not match your personal information (names, addresses) with the information gathered from cookies. The data we collect and analyze for advertising performance is anonymous to us.

If you have any questions or concerns about how your information is used when accessing our website, please don't hesitate to contact us. 

Return Policy

At Holtz Leather Co., we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety, and construction is our priority. We carefully inspect each product before it is shipped and we want you to be satisfied with your order. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

We guarantee our products to be free of manufacturing errors or
product defects. Upon receipt, please review your order and notify us of any quality issues. If notified within 30 days of receipt of your order, we will issue a prompt exchange for the same item, or a full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

We want your order to be exactly how you want it! We understand that everyone makes mistakes (including us!) Please review your personalization
information before submitting your order. Check spelling, dates, initials, and names carefully. Please don’t hesitate to email us at if you have questions before placing your order. We cannot guarantee the ability to accept cancellations or changes to orders once they are placed, as we begin production shortly after receiving your order.

NOTE:  Holtz Leather Co. reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

If you have any questions about our policies or anything else, please don’t hesitate to contact us! 

Art Terms & Conditions

By sending us image(s) you hereby grant to Holtz Leather Co. a non-exclusive, royalty-free, non-transferable license to use the sent image(s) for the purpose of [custom debossing, laser engraving, marketing, and production], and all other uses related thereto. By sending us the image(s), you acknowledge and agree that you are the sole and exclusive owner of all right, title, and interest in and to the image(s), including all intellectual property rights therein and goodwill associated therewith. You hereby represent and warrant that neither the image(s), nor Holtz Leather Co.’s use thereof or another exercise of its rights or license under these terms, does or will infringe, misappropriate, dilute, or otherwise violate any rights of any person in and to any: 
(a) patents, patent disclosures, and inventions (whether patentable or not), 
(b) trademarks, service marks, trade dress, trade names, logos, corporate names, and domain names, and other similar designations of source or origin, together with the goodwill symbolized by any of the foregoing, 
(c) copyrights and works of authorship (whether copyrightable or not), including computer programs, and rights in data and databases, 
(d) trade secrets, know-how, and other confidential or proprietary information, and 
(e) all other intellectual property, in each case, whether registered or unregistered, and including all registrations and applications for such rights and renewals or extensions thereof, and all similar or equivalent rights or forms of protection in any part of the world. 
By sending the image(s) to Holtz Leather Co., you agree to indemnify, defend, and hold harmless Holtz Leather Co. and its members, managers, officers, employees, agents, legal representatives, successors, and assigns from and against any damages, liabilities, costs, and expenses (including reasonable attorneys’ and professionals’ fees and litigation costs) that arise out of: 
(a) Holtz Leather Co.’s use of the image(s), 
(b) the license granted by you to Holtz Leather Co. herein, or 
(c) any breach of your representations and warranties contained herein.

Baseball Glove: Terms and Conditions

At Holtz Leather, we view the opportunity to transform your personal baseball glove into a one-of-a-kind wallet as an honor. We understand this is a cherished item that holds countless stories from your past.

While your glove is in our care, we will treat it as our honored guest. We have put a great deal of thought into every detail of the process to ensure your glove is protected. If your glove should be damaged, stolen, or lost while in our care, we will refund your order and send you a complimentary Babe Ruth Collection Wallet.

Will I get my glove back?

During the crafting process, we procure portions of your glove to incorporate into the item(s) you ordered. You will get your glove back in a completely new way. Outside of those pieces used in crafting your item(s) we do not return any additional pieces from your glove.

We offer the additional Squeeze Play items if you want the opportunity to use as much of your glove as possible.


Our Experiences

Our unique customer experiences are offered in a safe environment. 

We ask that you carefully read the description of the event in order to get the best enjoyment out of your experience. 

Thank you for your cooperation!