Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also not be personalized. If the product has been personalized we can not allow a return.
Several types of goods are exempt from being returned. We also do not accept products that have been personalized.
We ask that our customers carefully review the details of their orders before purchase and we wait 24hrs before pulling orders for production to allow for changes to an order. However, once an order is in production we can not guarantee changes and/or refunds for that order.
Please contact us for returns.
Lead times may vary from product to product, but as a general rule most products will take 2 weeks from order completion to shipment. Due to high order volumes, custom patch hats currently take 4-6 weeks.
At Holtz Leather Co. we value protecting your personal information. Our website is hosted behind a secure firewall to protect against outside attempt to access information. We also use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. After your payment is processed, we do not transfer or store your credit card information.
We use the information collected on our website, to operate and improve our e-commerce and retail business, to fulfill your orders, and inform you of products, promotions, and news that may interest you.
It is important for you to know that we do not share or sell any information we collect. We also do not match your personal information (names, addresses) with the information gathered from cookies. The data we collect and analyze for advertising performance is anonymous to us.
If you have any questions or concerns about how your information is used when accessing our website, please don't hesitate to contact us.
At Holtz Leather Co., we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety, and construction is our priority. We carefully inspect each product before it is shipped and we want you to be satisfied with your order. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
We guarantee our products to be free of manufacturing errors or
product defects. Upon receipt, please review your order and notify us of any quality issues. If notified within 30 days of receipt of your order, we will issue a prompt exchange for the same item, or a full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
We want your order to be exactly how you want it! We understand that everyone makes mistakes (including us!) Please review your personalization
information before submitting your order. Check spelling, dates, initials, and names carefully. Please don’t hesitate to email us at firstname.lastname@example.org if you have questions before placing your order. We cannot guarantee the ability to accept cancellations or changes to orders once they are placed, as we begin production shortly after receiving your order.
NOTE: Holtz Leather Co. reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
If you have any questions about our policies or anything else, please don’t hesitate to contact us!
At Holtz Leather, we view the opportunity to transform your personal baseball glove into a one-of-a-kind wallet as an honor. We understand this is a cherished item that holds countless stories from your past.
While your glove is in our care, we will treat it as our honored guest. We have put a great deal of thought into every detail of the process to ensure your glove is protected. If your glove should be damaged, stolen, or lost while in our care, we will refund your order and send you a complimentary Babe Ruth Collection Wallet.
Will I get my glove back?
During the crafting process, we procure portions of your glove to incorporate into the item(s) you ordered. You will get your glove back in a completely new way. Outside of those pieces used in crafting your item(s) we do not return any additional pieces from your glove.
We offer the additional Squeeze Play items if you want the opportunity to use as much of your glove as possible.
Our unique customer experiences are offered in a safe environment.
We ask that you carefully read the description of the event in order to get the best enjoyment out of your experience.
Thank you for your cooperation!